LICENCE SUPPORT
Use the dashboard portal
Best for active customers, account questions, renewals, plugin setup, and bug reports linked to a licence.
Open dashboardGET SUPPORT
Get the right help without losing time.
If you already own a plugin, the fastest route is the customer dashboard support portal. If you are checking compatibility or have a pre-sales question, use the form below and include the workflow you are trying to build.
Licence holders
Use the support portal for priority help.
Use the support portal for priority help.
Pre-sales
Ask about fit, pricing, or compatibility.
Ask about fit, pricing, or compatibility.
Setup questions
Send the plugin name and what you tried.
Send the plugin name and what you tried.
FASTEST ROUTE
Already bought a plugin?
Log in to your dashboard, open the support portal, and choose the plugin you need help with. That keeps licence, product, and account details together.
Go to customer dashboardCHOOSE YOUR ROUTE
Most support requests fit one of these paths.
Send people to the right place before they fill in a form. It reduces back-and-forth and keeps priority support focused on customers.
SETUP HELP
Check the documentation
Docs are the best first stop for install notes, common workflows, and compatibility guidance.
Open docsPRE-SALES
Ask before you buy
Use the form if you need to confirm fit, plugin behaviour, or whether a workflow is supported.
Go to formPRODUCT PLANS
Roadmap or feature request
For planned features, upcoming fixes, or ideas, the roadmap is easier to follow than a private support thread.
View roadmapPRIORITY SUPPORT
Licence holders get the cleanest support flow.
The dashboard support portal keeps your licence, plugin, and order details close to the ticket, which means fewer follow-up questions and a better chance of a useful first reply.
Open dashboard supportHow to open a support ticket
BEFORE YOU SEND
A better first message gets a better first answer.
For compatibility questions, explain the plugin, tool, checkout, form, or fulfilment flow you are using. For bugs, include the steps that recreate the problem and any error message you can see.
Plugin name
Tell us exactly which RUP plugin the question relates to.
Tell us exactly which RUP plugin the question relates to.
Workflow goal
Describe what you expected to happen in plain English.
Describe what you expected to happen in plain English.
What happened instead
Include the error, missing output, or confusing step.
Include the error, missing output, or confusing step.
Site context
Mention SureCart, SureForms, SureMail, fulfilment tools, or third-party services involved.
Mention SureCart, SureForms, SureMail, fulfilment tools, or third-party services involved.
No licence yet? Ask here.
This form is for pre-sales, compatibility checks, and questions from people who do not yet have access to the customer support portal.